When listening to someone, you need to understand three levels of information: facts, emotions, intentions. Sometimes, facts are not that important, such as in family relationships. People want to focus on different facts, and there is no right or wrong. What matters is the expression and understanding of the emotions. Having our emotions heard can release tension and make us more at ease. A listener may not understand a speaker's emotions and that is okay, as long as the emotions are heard and acknowledged without prejudice or judgement. Intentions are most difficult to decipher as they may be hidden. Bonnie Gu Coaching Service can coach you to improve your listening skills and communicate better by being more aware of these levels of information. Contact us !